Technology enables us to carry out our promise of a new class of recovery. As we have grown over the past few years, the IT team has been working behind the scenes to fortify the reliability, strength, speed and security required to interconnect us and efficiently operate systems that make our life-saving work possible and accessible to all people. The foundation upon which all these robust systems is built is our new data center whose migration of servers, we are pleased to report, is complete.
What does this mean to you?
There is now more horsepower under the hood to support our critical care and business applications. Our prior data center was built many years ago and the aging technology struggled to scale as the company grew. Our continued expansion in both number of treatment centers and census combined with transitioning to third-party payor systems are all benefitting from the new data center investment. Telehealth allowed us to remotely provide essential services during the pandemic and teleconferencing technologies kept us connected and safer. The foundational hardware should never be the choke point, but it could have been had we not made the strategic decision to invest significantly in IT.
As BHG continues to grow, both through acquisition and organic development, our investment in the data center and new technology in the treatment centers will be crucial to our enduring success. We are excited to add technology to enhance the patient experience through improvements such as contactless check-in, reduced wait times and enhanced communications.
While we are still catching up on lost sleep since the migration finished early Easter morning, it is worth it for our patients and staff. There will be many more sleepless nights in our future, but our greatest reward is the positive impact which transforms peoples’ lives and makes BHG sites first-class technology centers and a better place to work.
