BHG Earns High Marks on Net Promoter Score By Julie Koenig, RN / Chief Operations Officer and Tricia Cross, MS / Senior Clinical and Operations Analyst For the second year in a row, BHG scored high on the Net Promoter Score (NPS) survey, coming in at 57, which is considered a “Great” score per NPS […]
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Supporting Client Stability in a Gig Economy By Carla Adams, BS, MDiv / Employment Specialist, BHG Denver Treatment Center Frequently, clients beg me to find them a job starting yesterday. They are facing multiple barriers to success including limited skills, homelessness, legal concerns, transportation challenges, and no phone service. I smile and say, “No problem.
New Patient Financial Coordinator Team Saves Money, Lightens Load By Jennifer Leone, Director of Patient Registration Earlier this year, BHG leadership realigned the organizational structure of Patient Financial Coordinators (PFCs) to now report as one team to Jennifer Leone, Director of Patient Registration. This shift is enabling streamlined collaboration with operations and the contracting teams
March Admissions Break Record Last month, you made it possible for more people than ever to have access to BHG’s life-saving services with a record-breaking 2,129 patient admissions. March was a longer month than February, but we overachieved on a per day basis, and overall, 62% of our regions had either the best month historically
BHG Recruits Top Talent: New Regional Clinical Directors By Samson Teklemariam, LPC, CPTM, VP, Director of Clinical Services As a follow-up to introducing new Regional Clinical Directors (RCDs) last month, I am excited to introduce two new leaders to the BHG family: Christine (Chrissie) Martin, LMFT, LAC-S, CS – Indiana, North Carolina and South
BHG Doubles Down on Improving Patient Retention, Outcomes By Julie Koenig, RN, Chief Operations Officer Every day, our leadership team talks to colleagues across the country about the challenges and victories of helping patients stick with their recovery journey, especially during those first 90 critical days. As we’ve made much progress in upgrading our infrastructure,
BHG Earns High Marks on First Net Promoter Score By Julie Koenig, RN/COO and Tricia Cross, MS/Senior Clinical & Operations Analyst Congratulations and a huge thank-you are in order… to all of you! For the first time in BHG’s history, we conducted the Net Promoter Score (NPS) survey and received a great overall score of
Leadership Bootcamp Amps Up Training and Onboarding When Lauren Moore joined BHG two years ago as a counselor at the Paducah Treatment Center, she had only one week of onboarding before she was “thrown into her role.” If it weren’t for her years of experience prior to this job, Lauren may have opted to leave
2020 Treatment Center of the Year by Edmond Alley, Regional Director – West Tennessee We are so proud to recognize the Paris, TN team as the 2020 Treatment Center of the Year! About 6,000 people live in this small town near the Tennessee River. It’s common for Southerners to not know about or support our approach to
by Julie Koenig, COO BHG launched the “Say Yes” Challenge to cultivate a culture of open-access and walk-in service. Starting with 16 locations, we currently have 22 clinics participating in this pilot program which means increasing hours of operations and continually working to find creative ways to “say yes” to patients seeking treatment. Aiken /
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