At the beginning of 2023, Jay and I, along with the rest of the leadership team charted a course for BHG that asked us to focus on two wildly important goals: execution and core business. Across the organization, BHG team members are proving their commitment to doing what we do best the very best way […]
Focus is Making a Difference Read More »
BHG Earns High Marks on Net Promoter Score By Julie Koenig, RN / Chief Operations Officer and Tricia Cross, MS / Senior Clinical and Operations Analyst For the second year in a row, BHG scored high on the Net Promoter Score (NPS) survey, coming in at 57, which is considered a “Great” score per NPS
Top Ops, Jul/Aug, ’22 Read More »
March Admissions Break Record Last month, you made it possible for more people than ever to have access to BHG’s life-saving services with a record-breaking 2,129 patient admissions. March was a longer month than February, but we overachieved on a per day basis, and overall, 62% of our regions had either the best month historically
BHG Doubles Down on Improving Patient Retention, Outcomes By Julie Koenig, RN, Chief Operations Officer Every day, our leadership team talks to colleagues across the country about the challenges and victories of helping patients stick with their recovery journey, especially during those first 90 critical days. As we’ve made much progress in upgrading our infrastructure,
BHG Earns High Marks on First Net Promoter Score By Julie Koenig, RN/COO and Tricia Cross, MS/Senior Clinical & Operations Analyst Congratulations and a huge thank-you are in order… to all of you! For the first time in BHG’s history, we conducted the Net Promoter Score (NPS) survey and received a great overall score of
National Nurses Week 2021 As part of National Nurses Week (May 6 – 12), we honored the more than 4 million nurses and LPNs in the U.S. and millions more across the globe who persevered during the COVID-19 pandemic. Of those are 235 of our BHG nurses whom we celebrated for going above and beyond the call of duty to
LIVING OUR CULTURE, MAY ’21 Read More »
2020 Treatment Center of the Year by Edmond Alley, Regional Director – West Tennessee We are so proud to recognize the Paris, TN team as the 2020 Treatment Center of the Year! About 6,000 people live in this small town near the Tennessee River. It’s common for Southerners to not know about or support our approach to
by Julie Koenig, COO BHG launched the “Say Yes” Challenge to cultivate a culture of open-access and walk-in service. Starting with 16 locations, we currently have 22 clinics participating in this pilot program which means increasing hours of operations and continually working to find creative ways to “say yes” to patients seeking treatment. Aiken /
TOP OPS, APRIL ’21 Read More »
