Charles Panicker

Top Ops, May ’22

New Patient Financial Coordinator Team Saves Money, Lightens Load By Jennifer Leone, Director of Patient Registration Earlier this year, BHG leadership realigned the organizational structure of Patient Financial Coordinators (PFCs) to now report as one team to Jennifer Leone, Director of Patient Registration. This shift is enabling streamlined collaboration with operations and the contracting teams […]

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OUR OPERATIONAL OXYGEN: REVENUE CYCLE MANAGEMENT, JULY ’21

by Jim Hopwood, SVP/Chief Financial Officer and Charles Panicker, Chief Revenue Officer Not only is the first appointment a critical moment in our patients’ recovery journey, it’s also a critical first step for Revenue Cycle Management (RCM). Collecting upfront all the correct personal information and establishing what insurance coverage and plan they have or if

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