By Dr. Benjamin Nordstrom, Chief Medical Officer For the past couple of months, I’ve enjoyed meeting many of you on my cross-country “road show” rolling out our new Integrated Dynamic Care Model (IDCM). While I know we have a lot of work ahead, I’m energized by your dedication to carrying out what distinguishes BHG from […]
THE DOCTOR IS IN, JULY ’21 Read More »
New IT Security Coming in August By Patric Morgan, Systems Engineer With healthcare data under attack more than ever before, we are taking another step to upgrade our IT security posture by deploying multi-factor authentication (MFA), a simple measure to take that will greatly increase security for our patients’ data and our organization. Beginning in mid-August, all
TECH TALK, July ’21 Read More »
It’s Time for Mid-Year Check-In on Goal Setting By Lanear Allen, Manager of Human Resources For everyone who has direct reports, it’s time to check in with your teams to ensure they’re meeting their goals. If you’re needing a little motivation about why it’s important to set goals, here’s a great quote from one of my favorite, free
PEOPLE FIRST, JULY ’21 Read More »
New BHG Website Drives Record-Breaking Traffic, New Patients By Nancy Buttyan, Chief Marketing Officer What a difference a year makes! Last June, I had just started working here, in the middle of a pandemic that was driving a notable increase in our patient census. As I assessed gaps in our marketing, it was clear that
MARKETING, JULY ’21 Read More »
Colorado Centers 100% Updated by Dwight Mussleman, Chief Development Officer Since 2014, BHG has systematically relocated and renovated all six Colorado treatment centers to expand counseling capacity for the growing numbers of people there with OUD and SUD. Five of those were acquisitions and the Centennial was a de novo. Last year we expanded the
HERE WE GROW AGAIN, JULY ’21 Read More »
Julie Koenig Visits Arkansas Facilities By Genie Johnson, BS, Office Manager BHG Conway Medical Services During the second week of June, Julie Koenig, COO, traveled to a few of our Central Arkansas facilities. While there, she stopped by the Hot Springs, AR OBOT facility which is located inside of CHI St. Vincent. After taking a
LIVING OUR CULTURE, JULY ’21 Read More »
BHG Earns High Marks on First Net Promoter Score By Julie Koenig, RN/COO and Tricia Cross, MS/Senior Clinical & Operations Analyst Congratulations and a huge thank-you are in order… to all of you! For the first time in BHG’s history, we conducted the Net Promoter Score (NPS) survey and received a great overall score of
by Jim Hopwood, SVP/Chief Financial Officer and Charles Panicker, Chief Revenue Officer Not only is the first appointment a critical moment in our patients’ recovery journey, it’s also a critical first step for Revenue Cycle Management (RCM). Collecting upfront all the correct personal information and establishing what insurance coverage and plan they have or if
OUR OPERATIONAL OXYGEN: REVENUE CYCLE MANAGEMENT, JULY ’21 Read More »
