At the beginning of 2023, Jay and I, along with the rest of the leadership team charted a course for BHG that asked us to focus on two wildly important goals: execution and core business. Across the organization, BHG team members are proving their commitment to doing what we do best the very best way that we can. And by focusing on core business, we are taking ground in the areas of (1) census growth; (2) clinical and operational quality; (3) collections; and (4) patient retention. Staying the course and delivering on these wildly important goals will allow us to do what our competitors cannot: thrive in this challenging environment and expand our care delivery model to become the leading provider of SUD services in the country.
A look at the results of our first quarter show significant ground taken in key areas including the results of the outreach initiative lead by our regional business development consultants (RBDCs) and center community partners (CCPs). The sales organization now supports more than 73% of the BHG footprint, and referrals from key verticals are growing notably, particularly in the criminal justice and hospital/provider sectors.
From referral activity to actual patient admissions, the implementation of the admissions-on-demand strategy is working as intended. More than 88% of patient intakes occur within the first 24 to 48 hours of a “first touch”. Conversion rates are improving across all categories of prescreen types. The new expedited internal process and SOP for patient intakes is creating improved efficiencies for patient admissions. And regions across the enterprise are re-scoping provider capacity, using hub and spoke models, telehealth, and two-day intake processes to improve patient access to care.
Focus is the gateway to all thinking: perception, memory, learning, reasoning, problem solving, and decision making. With the power of focus, you conserve your energies and do not dissipate them on irrelevant thoughts or activities. Let’s continue to focus on our core business by mastering operational and clinical excellence and breaking down barriers to patient admissions that save lives.
Julie Koenig
Chief Operating Officer